Privacy Policy
How Fenris Gaming LLC handles privacy for this website, store purchases on Shopify, marketing texts, and optional chat.
Store purchases
Purchases, customer accounts, and shopping on the Fenris store are governed by the Fenris Gaming privacy policy hosted on Shopify. That live Shopify policy is the source of truth for store data. We do not reproduce Shopify’s legal text on this page.
The Fenris store lives at fenrisgaming.myshopify.com. Please read the full store privacy policy before creating an account or placing an order.
SMS / text messaging
Fenris Gaming LLC may send automated marketing text messages about abandoned carts and offers only if you separately opt in (for example by checking an SMS marketing box and providing your mobile number). Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel, HELP for help. Marketing texts are sent Monday–Saturday 9:00 a.m.–8:00 p.m. Eastern Time; we do not send marketing SMS on Sundays.
Email marketing opt-in is separate from SMS consent. Providing a phone number for shipping or account purposes alone is not SMS marketing consent.
Commercial emails include our physical address: Fenris Gaming LLC, 11375 Robinwood Drive, Hagerstown, MD 21742, and an unsubscribe link.
Store chat / AI assistant
Fenris Gaming LLC (“Fenris,” “we”) may offer an optional chat assistant on our website or Shopify storefront to answer common questions about products, shipping as published on our site, store information, and similar topics.
What we collect.
If you use the chat, we may collect the messages you send, the replies shown, technical data needed to run the chat (such as approximate time of the conversation), and—if you are logged into your customer account—information needed to show your own order status. Please do not send payment card numbers, passwords, or government ID numbers in chat.
Order status.
Order status in chat is available only when you are logged into your Shopify customer account. We do not look up orders by order number and email alone. When order information is shown, we limit address detail to city and state (and shipping method); we do not display your full street address in chat.
How we use chat data.
We use chat content to respond to you, improve our customer service, prevent abuse, and meet legal obligations. We do not sell your chat messages.
Vendors.
The chat may be provided by a service provider under contract. That provider may process chat data for us under a data processing agreement. We require that Fenris chat content not be used to train public or foundation AI models unless we agree in writing. The specific vendor will be named here before the chat is turned on. Until a vendor is selected and contracted, this section describes our intended practices; the chatbot is not live solely because this page exists.
Retention.
We keep chat transcripts for up to 90 days, then delete or anonymize them, unless we must keep a record longer for a dispute, chargeback, legal claim, or safety issue.
Children under 13.
Our chat is not directed at children under 13. We do not knowingly collect personal information from children under 13 through chat. If you believe a child under 13 has used the chat, contact us at fenrisgamingllc@gmail.com and we will delete the information.
Contact / requests.
For privacy questions, deletion requests, or concerns about chat data, email fenrisgamingllc@gmail.com.
Physical mailing address: Fenris Gaming LLC, 11375 Robinwood Drive, Hagerstown, MD 21742
Contact
For privacy questions about this website, SMS, or chat, email fenrisgamingllc@gmail.com. For store-account and purchase privacy requests, start with the Shopify privacy policy.
Fenris Gaming LLC, 11375 Robinwood Drive, Hagerstown, MD 21742